Refund, Exchange and Return

Exchange & Return Policy

 

 

 

  • Eligibility: You can exchange for size or replace your outfit within 2 days of receiving your order. Items must be marked as eligible for the same. 
  • Reverse Pickup: We offer a reverse pickup service from your shipping address. In case it’s not available for some pin codes the client will have to self-ship it.
  • Not Eligible: Products on sale are not eligible for return or store credit.
  • Product Availability: In case the size requested/product requested is out of stock, a credit voucher will be issued, valid for 30 days.

Exchange & Return Process

  1. Request: Contact us via email at contact@cloth-vastr.com
    or phone/WhatsApp at +1 8064101337 to start the process.
  2. Pickup: We will arrange a pickup from your address within 48 hours.
  3. Packaging: Please reuse the original packaging.
  4. Condition: Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged.
  5. Processing: Once we receive and verify the item, we'll process your exchange or return within 7 days.

Refund Policy

  • Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & fro), which is valid for 30 days.
  • Fee: The exchanges will incur a non-refundable shipping fee of  25 USD.
  • Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.

Sale or Discount Policy

  • Size Exchanges Only: Discounted items are eligible for size exchange for a fee of 15 USD provided the size is available.
  • No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.

Missing or Damaged Items

  • Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.
  • Proof: Send us box opening video & photographs of the item and the delivery package.
  • Resolution: Our customer care team will investigate and provide a resolution.

Cancellation Policy

  • Timing: You can cancel your order within 12 hours for a store credit.
  • After 12 Hours: We are unable to process cancellations after this time.
  • Prepaid Orders are not eligible for cancellation.

 

Need Help? Chat with us, email contact@cloth-vastr.com or call/WhatsApp +1 8064101337 . We're here to assist you!